Shipping policy
At Shop Sutra, we are committed to delivering your orders as quickly and efficiently as possible.
Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- India: 5–12 business days
Please note that delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other unforeseen circumstances.
Cash on Delivery (COD)
- We offer Cash on Delivery (COD) on eligible orders and locations within India.
- COD availability will be shown at checkout.
- Customers are requested to keep the exact payment amount ready at the time of delivery.
- Shop Sutra reserves the right to cancel COD orders that appear fraudulent or cannot be verified.
- Additional COD charges may apply depending on the delivery location.
Shipping Charges
- Shipping charges are calculated at checkout.
- Free shipping promotions, if available, will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Shop Sutra is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: info.shopsutra@gmail.com
Store Name: Shop Sutra
Thank you for shopping with Shop Sutra! We appreciate your trust and support. 😊